Last updated: 20 August 2026. Refund eligibility can depend on whether setup, domain registration, development, third-party purchases or other work has already started.
1. Monthly subscriptions
You may request cancellation of a monthly plan before the next billing cycle. Cancellation stops future renewal; it does not automatically create a refund for a billing period that has already started or for work already delivered.
2. Yearly subscriptions
Yearly plans are discounted commitments. Refund requests are reviewed case-by-case, taking into account work completed, setup effort, domain/hosting or third-party costs already incurred and the elapsed service period. Where applicable, non-refundable third-party costs and the fair value of delivered work may be deducted.
3. Custom projects
Deposits or milestone payments for custom development, design, integrations, software or automation are generally non-refundable once the corresponding work has started, except where a written proposal states otherwise or applicable law requires a refund.
4. Third-party costs
Domain registrations, premium licences, advertising spend, paid APIs, cloud services, payment gateway fees and other external purchases made specifically for a customer are generally non-refundable once purchased from the third party.
5. Duplicate or incorrect payment
If you believe you were charged twice or an incorrect amount was collected, contact us promptly with transaction details. Verified billing errors will be corrected.
6. Requesting cancellation or review
Email contact@webtechio.com with your name, domain/business name, invoice/payment reference and reason for the request. We will review the request and reply with the applicable next step.